delivery, orders and general questions

Frequently asked questions

How do I place my order?

To make a purchase, please utilize our website where you can easily place an order. Alternatively, you have the option to submit your orders through our social media platforms or via Viber at 09154059078. However, we kindly request that you refrain from making phone calls for placing orders. We appreciate your cooperation and look forward to assisting you through these online channels.

Can I place my order for same-day pickup?

Yes, you can. Please note that orders before noon may include same-day pickup. However, orders placed after noon will be scheduled for the following day. Please keep in mind that same-day pickup options have limited flavor availability, so we recommend preordering for larger orders.

What are your bestsellers?

All our flavors are loved by our customers, and it ultimately comes down to personal preference. But to name a few here are the best-sellers — the timeless duo of two chip classic, the indulgent triple chocolate, the delightful white macadamia nut, the captivating uji matcha, and the nostalgic classic s'mores, just to name a few.

Is everything freshly baked?

Absolutely! We are committed to providing you with the freshest and yummy cookies possible. That's why we bake our products on the day of delivery. To ensure the utmost freshness, we only bake orders that have been confirmed. For nationwide delivery, rest assured that your cookies will be freshly baked on the day of dispatch and will remain just as fresh when they arrive at your doorstep. We take extra care by using heat-sealed packaging to preserve their freshness.

How long can I store my cookies?

Our cookies will maintain their delicious taste and perfect texture for up to 10 days at room temperature when sealed and stored in an airtight container. And if you're not planning to enjoy them right away, no worries! Simply pop them into a freezer-safe sealed container and chill them for later. Reheat on your oven and enjoy your cookies whenever you're ready!

Is there a minimum order?

For delivery, we kindly ask for a minimum order of a box of 6 cookies.

What are your mode of payments?

We accept payments through BPI bank transfer, Gcash, Paymaya, Debit and Credit Card through Paypal express checkout.

Is free delivery available?

Delivery fees are shouldered by customers. If you're ordering for nationwide delivery, make the most of the Shopee platform, which we believe offers free delivery as well. Take full advantage of this opportunity to maximize your savings and indulge in more treats.

Do you have a shop front?

At present, we do not have a physical store available. However, it is part of our future plans. In the meantime, we offer online ordering with convenient pick-up options. Additionally, on certain occasions, we participate in weekend bazaars within our community.

Where do you deliver?

Our cookies are now available nationwide! Read more of this here

Can you accept last minute orders?

It's worth to ask, you might be lucky if we have extra cookies that day but no promises! Same-day pickup cookies are posted on our Instagram stories from time to time. 

What is the best way to enjoy my cookies?

We suggest heating your cookies in the oven for 3 to 5 mins so you get that fresh-baked chewy gooey experience right at your home! You can also serve them with a side of vanilla ice cream!

Are you open to accepting corporate or bulk orders?

Yes! Email gooey.goode@yahoo.com for details about your bulk orders.

Do you provide discounts for bulk or wholesale orders?

We make every effort to keep our prices affordable for both individual box purchases and larger quantities. While we do not offer special discounts for bulk orders, we regularly provide sales and discount deals. To stay informed about these promotions, we recommend following our social media accounts where we post updates and announcements.

Why do you offer different pricing on your Shopee page?

There are two reasons for the different pricing on our Shopee page. Firstly, Shopee deducts processing fees and customers' free delivery promos from us, which allows us to sell our products on their platform. Secondly, we invest in additional protective packaging for Shopee deliveries to ensure the safe arrival of the products therefore, we need to include the cost of this extra packaging and fees in the overall pricing.